FAQ
Frequently Asked Questions.
How long does it take to receive the order I placed?
Travel time for your order via UPS Ground is five to six days. Priority mail is $5.00 per order additional. Express mail for a box of cigars is $25.00. Worldwide delivery varies to each country depending on what type of carrier. Use the comments section in the order section for additional shipping instructions.
How do I place an order?
To place an order you at first have to add products you want to buy to the shopping basket. To do this you must have cookies in your browser enabled. Then you can click on Check Out in the shopping basket or in the right top of the products window.
Where do I store my cigars?
The best place is a humidor, if you do not have one then a cool place not in direct sunlight. Air conditioning will dry them out. Do not place in refrigerator.
How long will the cigars keep?
Kept properly, these cigars will last over one year.
Do I need a humidor?
No humidor is needed, just keep the cigars out of the hot sun
Do you gift wrap?
Yes, we can, make a note in the comment section.
How is the flavoring applied?
Each lot of tobacco is spread on a large surface and sprayed with our special Hawaiian flavors.
What kind of tobacco is used?
Our Hula Girl Cigars use a blend on Honduran and Dominican tobacco. The popular Volcano cigars use a blend of Pennsylvania Amish tobacco.
Where are the cigars made?
All our cigars are made on the mainland, we purchase the tobacco from tobacco dealers and add our own special "sauce" directly to the tobacco.
What about customs in my country, is there any duty?
Each country has there own duty rates, any tobacco items are generally a problems.
What about customs in my country, is there any duty?
Each country has there own duty rates, any tobacco items are generally a problem.
How much is freight to a place other than the US?
Our shipping charges vary for each country. Drop us a line.
I received my order and it is damaged
All our parcels are insured, just notify us and we will take care of this.
What about shipping to foreign countries?
We ship world wide. Shipping price upon request.
What does it mean if there is no price?
The web site is new and all the information is not current yet.
Can I order any item I see?
Yes, any item is available, some are out of stock temporary is all, just write us and tell us what you are looking for.
How do i recover my password?
Please contact our customer service and it will respond providing you with your new password.
How Can I Cancel an Order
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Pariatur, autem reprehenderit! Reprehenderit, itaque culpa similique cupiditate, voluptatem fugiat quasi dolorem eligendi quisquam eius voluptate enim dolor accusantium
How Can I Determine the Size?
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Pariatur, autem reprehenderit! Reprehenderit, itaque culpa similique cupiditate, voluptatem fugiat quasi dolorem eligendi quisquam eius voluptate enim dolor accusantium voluptatum quis fuga!
Can I Return an Item?
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Pariatur, autem reprehenderit! Reprehenderit, itaque culpa similique cupiditate, voluptatem fugiat quasi dolorem eligendi quisquam eius voluptate enim dolor accusantium voluptatum quis fuga!
What Payment Method is Allowed?
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Pariatur, autem reprehenderit! Reprehenderit, itaque culpa similique cupiditate, voluptatem fugiat quasi dolorem eligendi quisquam eius voluptate enim dolor accusantium voluptatum quis fuga!